PRIVACY POLICY

At ALKISS WATER (AW), we respect your privacy. The ALKISS website https://www.alkiss.ca lists the services provided by AW to you through the website called the “Services” which requires providing information about yourself.

AW has put in place the following Privacy Policy. AW is dedicated to protecting your information and fully complying with the requirements of the laws of the Province of British Columbia and of Canada applicable therein.

Customer Information Collection and Use

AW will collect data such as: name, address, phone number, credit history, credit card or bank account information for the purpose of processing direct payments for customers who sign up for delivery service with us. We may also collect and use other data such as (but not limited to) purchasing habits to enhance and improve our service to you, and use customer identifiable information for billing and transaction purposes, improvements to our services and security, internal marketing purposes (we will not sell your information to other companies), resolution of problems with your account or other matters with our systems, and to collect anonymous information for our research and marketing. This means that AW may use your customer identifiable information to market new products and services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to any third party (except the financial institution that processes your payment, or when we are required by law, or it is necessary for our protection) without your specific consent. You can withdraw this consent whenever you want, unless legal requirements prevent this.

AW is dedicated to protecting your information. You can expect us to protect your privacy. Your information and the business you do with us is kept in strict confidentiality. Our procedures and systems are designed to protect your information from error, loss and unauthorized access. We keep your information only as long as it is needed.

You can review and make corrections to your information.

We may review and analyze your use of the Services to help protect you from unauthorized use of your accounts, to help us serve you better, and to tell you about other products and services. We also collect and analyze information from other sources for the same reasons.

Cookies

When you visit our website a small file called a “cookie” is used to track the items added to your order as you move through our website. Any web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Choices about Cookies

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.)

If you reject all cookies, you will not be able to use the AW Services. To shop online with AW, you must have your cookies turned on.

Practices Regarding Cookies

AW uses its own cookies for a number of purposes: to keep track of preferences you specify while you are using the Services; to assist us to process the items in your shopping cart; to estimate and report our total audience size and traffic; and to conduct research to improve AW’s content and services, but without disclosing any customer identifiable information.

Once you have finished shopping with us, you can delete the cookies from your hard drive.

Disclosure

AW will not sell, trade, or disclose to any third party any customer identifiable information derived from the registration for or use of the Services (except as required by court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When AW uses other agents, contractors or companies to perform services on its behalf, AW will ensure that the company protects your customer identifiable information consistent with this Privacy Policy.

Google Analytics

AW uses Google Analytics to advertise online. Third-party vendors, including Google, may show AW’s ads on sites across the internet. AW and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, serve ads based on someone’s past visits to your website; and to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to your site.

Consent and Use of Information

AW will only collect information from customers through lawful and consented sources. The company will not hold or collect any information that originates from an unconsented source. If a AW employee receives unconsented information, the employee will advise the party that sent it to cease and desist action. The employee will also advise that providing unconsented information is in violation of the Personal Information Protection Act. If a customer does not consent to providing AW with the requested information necessary to do business, AW employee will provide the reasons to the customer and advise them of the pending consequences if the information is not supplied. In some cases this may result in the company ceasing delivery service to the customer. If for business reasons, AW requires original information to be used for a different purpose, customers will be advised in advance and consent obtained prior to the new use.

Accuracy

AW expects customers to provide accurate information and notify the company of any changes to continue with effective administration or service. Such things as (but not limited to) phone numbers, addresses or payment methods must be kept up to date by the customer periodically.

Security & Safeguard

AW has implemented technology and security features and policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use. All information collected from customers is safeguarded through various means such as (but not limited to): restricted access to databases and servers, cyphering, passwords, encryption, as well as locked filing cabinets and storages for information collected in paper form. All staff are trained in proper safeguarding of information with periodic audits conducted. If paper documents containing personal customer information are no longer required, they are shredded.

E-mail Contents

AW will not read or disclose to any third party private e-mail communications that are transmitted using the Services except as required to operate the Services or as otherwise authorized by law.

Access

This privacy policy is communicated to all its customers and employees. Customers have access to this policy through AW. Employees are regularly trained to ensure the protection and privacy of customer information. At any time a customer may ask the designated administrator to view all personal information collected by the company and ascertain how it is being used or disclosed. There may be times in which some information will be restricted if there are references to other identifiable individuals, legal concerns, security or propriety rights or costs. If this is the case, the individual making the request will be advised of the reasons for the restrictions.

Improper Conduct

AW may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.

Customer Concerns

If you are a consumer with concerns about the AW Privacy Policy or its implementation you may contact us at (info@alkiss.ca)

Changes in Practices

AW will keep this Privacy Policy current. The company will inform you of any changes that we make by sending you a notice at the e-mail account you have registered with us. It is important that you keep your e-mail account up to date, and that you set your filter to accept e-mail from AW.

Customer Concerns, Complaints, and Inquiries

Any concerns, complaints or inquiries about the AW Privacy Policy or its implementation surrounding the policy must be made in writing and include specific concerns.

They should be directed to:

Human Resources, Alkiss Water. 6756 Royal Oak Ave. Burnaby, B.C. Canada V5H 3P7.

All complaints will be investigated and responded to within 60 days from receiving complaint and steps taken by the Company to resolve the situation. If this process does not resolve the complaint, then the individual may seek remedies under the provincial Privacy Commissioner.